Getting Medical Care at Student Health Services
To safeguard our Caltech community, we have implemented the following procedures:
When utilizing Student Health Services, we kindly ask you to:
- Call Health Services first to schedule an appointment at (626) 395-6393. We will provide care remotely whenever possible first.
- Students are encouraged to check the Student Health Portal for direct communications from their provider.
- Wear a mask or face covering, wash or sanitize hands often, and adhere to physical distancing requirements of 6ft when visiting the health center.
In addition, we have also implemented the following:
- Remote visits through telephone and video conferencing to continue assisting students remotely
- Rearranged the waiting room to reduce contact between students and adhere to physical distancing guidelines
- Modified appointment scheduling to reduce contact between students and allow time for disinfecting rooms in between appointments
- Increased disinfection of frequently touched surfaces
- Other workplace modifications under the guidance of the Pasadena Public Health Department to reduce risk of COVID-19 infection
Student Health Services offers outpatient (no hospital services) primary care (general medicine) to all eligible enrolled students at Caltech regardless of the medical insurance the student carries. Medical care provided at the health center is provided without charge. Bills are not sent to the student's insurance company.
The staff consists of 1 full-time physician, 1-full time nurse practitioner, 1 full-time medical assistant/phlebotomist, and 1 full-time licensed vocational nurse. The hours are usually 9:00 am - 4:00 pm M-F (no appointments 12:00-1:00pm).
The goal of Student Health Services is to restore or maintain health to allow the students to achieve their academic goals. Student Health Services offers diagnosis and treatment of illness, management of chronic conditions, preventative care and screenings, gynecologic care and referrals for specialty services. Student Health Services should be the student's first stop for health-related concerns or questions.
March 16, 2020:
Until further notice, health appointments will not be available through the online Student Health Portal. In accordance with the recommendations from the Los Angeles County Department of Public Health, Student Health Services will be limiting in-person visits and introducing telehealth for the safety of all students and the campus at-large.
Please call (626) 395-6393 to request an appointment. Student Health Services will continue to function per our normal business hours.
Student Health Services does not have urgent care or emergency services. If Student Health Services is open, urgent medical problems will be assessed and treated. The student may be referred to a community Urgent Care if needed for further evaluation and management.
Urgent care offers services for medical problems (e.g. minor burns, asthma which is not responding to medication, urinary tract infection, especially with fever or back pain, possible fracture or dislocation, a cut requiring stitches, any injury with significant pain or fever, etc.), that, while not emergencies, require medical attention within 24 hours.
Emergency situations are life-threatening or cause impairment (e.g. difficulty breathing for any reason, severe asthma, severe allergic reaction with throat swelling, unconsciousness or unresponsiveness, major injury with obvious fracture, open chest wound, spinal or neck injury, overdose, etc.).
For emergencies, call campus safety at (626) 395-5000 or call 911. BE PREPARED to say exactly where you are and what is wrong. You will be taken to the nearest hospital emergency department.
Please see the section on Urgent Care and Emergencies.
- Please arrive a full 15 minutes before your appointment time, so the nurse can take your vital signs and prepare you for the appointment. If you check in more than 5 minutes past your appointment time, you may be asked to reschedule.
- If you do not have an appointment, inform the front desk staff when you arrive.
- Check in at the computer kiosk with your Caltech ID card and then have a seat in the waiting room until your last name is called.
- If your insurance has changed since your last visit, please inform the front desk.
- Vital signs (weight, blood pressure, and temperature) are routinely taken for most medical appointments. If you do not want your weight measured or know your current weight, please inform the health staff.
- You may be instructed to return to the waiting room until an examination room is available.
- Be prepared to answer questions about your medical condition(s). An examination will be done and your medical provider will discuss your diagnosis and treatment plan. Do not hesitate to ask questions about your care during your visit (including costs of laboratory, diagnostics, and prescriptions).
- Medical providers at Student Health Services are trained in primary care.
- Medical specialists are available in the community and referrals can be made if needed. If you have the Caltech Anthem Student Advantage insurance, you can self-refer.
- Referrals can be discussed with a Student Health Services medical provider (a list of specialists will be provided). If assistance is required for scheduling an appointment with a specialist, please inform your medical provider.
- Speciality care is covered by your insurance (coverage varies from plan to plan).
For further information, see section on Services Available.
The healthcare system can seem complex and confusing especially if you have not had to obtain healthcare on your own in the past or if you are from a different country. The staff at Student Health Services will help you as much as possible in navigating your healthcare. Some tips that will help you get the best care possible are:
- Be prepared for your appointment. The medical provider will ask you questions about your illness, your medical history and your medications with attention to specific details.
- Do not hesitate to bring your questions or concerns to a medical provider. If you do not understand your illness or the process of medical care, explanations will be provided as best as possible.
- Try not to be embarrassed about any questions. Your medical provider is able to address your concerns regarding sexual matters (including contraception, sexually transmitted illnesses (STIs) and physical symptoms of your anal/genital regions), mental illness and suicidality, and alcohol/drug use or any other sensitive subjects.
- Advocate for yourself. Let your medical provider know your specific requests and concerns. If you are not satisfied with your healthcare, ask questions, or you can also speak to the Medical Director (Dr. John Tsai) or the Director of Wellness Services (Dr. Jennifer Howes).Everyone will try to assist you as best they can.
- Seek another opinion if you are dissatisfied or still have questions after you appointment. It is reasonable to see another medical provider for another evaluation, whether it is at the Student Health Services or with an outside provider. This may provide some reassurance or provide a different way to approach a medical condition.
Due to the unpredictable nature of medical problems and patient care, sometimes waiting is inevitable. Our staff works to minimize wait times while providing good care to all students who come to Student Health Services. The three most common reasons for having to wait even if you have a scheduled appointment are:
- Another student has an urgent problem that must be attended to immediately, for example, someone is bleeding from an accident.
- The patient scheduled before you arrived late but still required their full time allotment for care.
- The patient scheduled before you has a unforeseen complicated medical problem that takes more than the time allotted.
Thank you for your patience as our health services staff does its utmost to provide quality care to all students.
Student Wellness Services does not routinely provide medical excuse notes or visit verification for students who miss class or assignments due to minor illnesses or injury. Students experiencing illness or other health conditions are encouraged to seek treatment at Student Wellness Services, where the illness or injury can be assessed and treated. If a student is moderately to severely ill, contagious, or is otherwise advised to avoid class, a clinician may, with student permission, communicate this to the deans' office. The deans may assist students by supporting academic accommodations or extensions; see the deans' office website for relevant policies around academic extensions for medical reasons.
Students experiencing minor illnesses, allergies, and injuries are encouraged to directly contact their instructors or teaching assistants and request any extensions or flexibility with coursework.
In the event a student experiences an ongoing health concern that impacts their academic ineligibility, Student Wellness Services clinicians may, with student permission, consult with the deans' office for the purposes of medical incomplete grades or a voluntary medical leave. Students who have not been under the care of a Student Wellness Services clinician or who present with only a historical account of illness or health concern will not receive a recommendation from Student Wellness Services.
Student Wellness Services does not perform clinical assessment, diagnosis, or documentation for disabilities. Students who wish to pursue academic accommodations for a disability are encouraged to contact Caltech Accessibility Services for Students (CASS) to learn about registration and requirements. Student Wellness Services can provide referrals to appropriate clinicians in the community, if desired.