TimelyCare | Virtual Care

Caltech has partnered with TimelyMD, the leading virtual health and well-being solution in higher education, to offer students free and equitable access to medical and mental health through the TimelyCare platform.

TimelyCare serves as a 24/7 virtual extension of our health and counseling center resources. Through the TimelyCare webpage or smartphone app, Caltech students can now select from a wide-ranging menu of virtual care options from licensed physicians and counselors in all 50 states – at no cost and regardless of insurance coverage – including:

• On-demand medical care
• On-demand mental health support (TalkNow)
• Appointment-based mental health counseling
• Appointment-based medical care while off campus
• Digital self-care content

TimelyCare is available even to students on medical leave. You have access to TimelyCare as long as you have a working access.caltech account.

Some benefits to you:

• Convenient 24/7 care
  • Physical and mental health issues often present themselves outside regular business hours, and TimelyCare makes seeking support or treatment as easy and convenient as making a video or phone call. Nationally, about 40% of mental health care visits through TimelyCare occur after hours.
• Real time care
  • Consultations for on-demand services through TimelyCare begin within 5-10 minutes.
• Diverse provider network
  • In addition to being from diverse backgrounds, TimelyMD providers are trained to be culturally competent.
  • For example, more than 60% of mental health providers identify as BIPOC. The platform also offers professionals who identify as LGBTQIA+, speak multiple languages and/or have various religious and spiritual beliefs. Students can choose to meet with a specific provider or select the first available.
• Peace of mind
  • TimelyCare is a safe, secure, and FERPA and HIPAA-compliant platform that travels with you wherever you need care.