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Student Wellness Services  /  Health  /  After Hours and Weekend Care

After Hours and Weekend Care

September 16, 2022

Getting care when the health center is closed

Telehealth

TimelyCare - Virtual Health and Mental Health Visits
(Free to all Caltech students regardless of insurance)

Caltech has partnered with TimelyMD, the leading virtual health and well-being solution in higher education, to offer students free and equitable access to medical and mental health through the TimelyCare platform.

TimelyCare serves as a 24/7 virtual extension of our health and counseling center resources. Through the TimelyCare webpage or smartphone app, Caltech students can now select from a wide-ranging menu of virtual care options from licensed physicians and counselors in all 50 states – at no cost and regardless of insurance coverage – including:

  • On-demand medical care
  • Appointment-based medical care
  • On-demand mental health support (TalkNow)
  • Appointment-based mental health counseling
  • Digital self-care content

TimelyCare is available even to students on medical leave. You have access to TimelyCare as long as you have a working access.caltech account.

Some benefits to you:

  • Convenient 24/7 care – Physical and mental health issues often present themselves outside regular business hours, and TimelyCare makes seeking support or treatment as easy and convenient as making a video or phone call. Nationally, about 40% of mental health care visits through TimelyCare occur after hours.
  • Reduced wait times – Typical consultations for on-demand services through TimelyCare begin within 5-10 minutes.
  • Diverse provider network – In addition to being from diverse backgrounds, TimelyMD providers are trained to be culturally competent. For example, more than 60% of mental health providers identify as BIPOC. The platform also offers professionals who identify as LGBTQIA+, speak multiple languages and/or have various religious and spiritual beliefs. Students can choose to meet with a specific provider or select the first available.
  • Peace of mind – TimelyCare is a safe, secure, and HIPAA-compliant platform that follows up with Student Wellness Services to ensure continuity of care.

Sign up for TimelyCare

LiveHealth Online
(For students enrolled in the Caltech Anthem Student Advantage (ASA) Plan)

If you are enrolled in the Caltech Anthem Student Advantage medical plan, you can access telehealth available through LiveHealth Online to connect with a U.S. Board-certified doctor 24/7, 365 days a year via your phone, tablet, or computer. You can use the Telehealth service at no cost to you if you are enrolled in the Caltech Anthem Student Advantage Plan (otherwise, you can use the service for a fee). You can access telehealth by downloading the Sydney Health app on your phone or by visiting www.livehealthonline.com.

Students with the Caltech Anthem Student Advantage plan also have access to a 24/7 NurseLine and can call 1 (844) 545-1429 to speak to a registered nurse who can help with health issues like fever, allergy relief, cold and flu symptoms, and where to go for care.

Click here for a step-by-step guide on accessing LiveHealth Online.

Urgent Care

Urgent care offers services for medical problems (e.g. minor burns, asthma (which is not responding to medication), urinary tract infection, especially with fever or back pain, possible fracture or dislocation, a cut requiring stitches, any injury with significant pain or fever, etc.), that, while not emergencies, require medication attention within 24 hours.

The following is a list of the closest urgent care centers and their contact information.

This information is current as of 09/16/2022. Please call ahead or check the facility's website to confirm the availability of services and hours.

For those who have Kaiser insurance, there are urgent care facilities in Pasadena and Los Angeles.

You will need to present your insurance card and picture ID at the time of service. Co-pays or deductibles may apply. Check with your insurance carrier to determine whether care will be covered and the terms.

You will be responsible for the charges not covered by your insurance.

Emergency Room and Hospital

Emergency room care offers services for emergency situations that are life-threatening or cause impairment (e.g. difficulty breathing for any reason, severe asthma, severe allergic reaction with throat swelling, unconsciousness or unresponsiveness, major injury with obvious fracture, open chest wound, spinal or neck injury, overdose, etc.).

In the event of a clear threat to life or a serious injury, obtain paramedic/ambulance assistance immediately.

  • On campus: Call extension x5000 or (626) 395-5000
  • Off campus: 911

BE PREPARED to say exactly where you are and what is wrong. You will be taken to the nearest hospital emergency department.

Huntington Memorial Hospital and Methodist Hospital takes all insurances.

You will need to present your insurance card and picture ID at the time of service. Co-pays or deductibles may apply. Check with your insurance carrier to determine whether care will be covered and the terms.

You will be responsible for the charges not covered by your insurance.

Closest Pharmacies

If you visited urgent care or ER and were given a prescription, it may be filled at any pharmacy. Medication should be started as soon as possible.
Do NOT wait for the Student Health Services to open on Monday.

The nearest pharmacies in the area are:

Hours
Mon - Fri
8:00 am - 5:00 pm
Contact
1239 Arden Rd.
Mail Code 1-8
Pasadena, California 91125
Health (626) 395-6393 | Counseling (626) 395-8331
(626) 585-1522