About Us

Student Health Services is committed to providing caring, compassionate, and cost effective health care and health promotion services that are specifically designed for the unique needs of our students.

Location and Hours

1239 Arden Rd.
Pasadena, CA 91125
(626) 395-6393

Hours of Service:
Monday - Friday
9:00am - 4:00pm
No appointments 12:00pm - 1:00pm
Closed on Institute Holidays

Meet the Team

Picture of Jennifer

Jennifer Howes, Ph.D.

Assistant Vice President for Student Affairs and Wellness

Pronouns: she/her/hers
Education: Ph.D. Clinical Psychology, California School of Professional Psychology; B.A. History, University of California, Los Angeles
Professional Affiliations: Organization of Counseling Center Directors in Higher Education (2018-2019 Chair); Association for University and College Counseling Center Directors; California Psychological Association; Higher Education Case Management Association
Professional Interests: Suicide prevention initiatives, ensuring that Student Wellness Services is providing quality care in an equitable way; deep dives into the "upstream" causes of the high levels of distress we are seeing in student populations; being creative, and trying new things!
Liaisonships/Committees: Caltech CARE Team; UASH (non-voting)
Hobbies/Self-Care: I enjoy traveling with my partner and two sons - they'd like to visit every US state before they turn 18. I also enjoy reading non-fiction, making stationery, and hiking.
Wellness Tip: Resist the urge to grab your phone or electronic device first thing in the morning. Set your intention for the day, and take a couple of deep breaths for good measure. Doesn't take but a minute, and I find it helps ground me and give me some focus in the morning, which sets the tone for the rest of the day.

I completed my undergraduate work at UCLA and received my Ph.D. in Clinical Psychology from the California School of Professional Psychology at Alliant International University. Prior to arriving at Caltech in 2011, I worked with a diverse group of students at the Claremont Colleges and maintained a small private practice. While I now focus on administrative aspects of Health and Counseling Services, I enjoy supporting students through programming and outreach events related to mental health, emotional wellbeing, identity development, physical fitness, and the Caltech Cares initiative.

Julia Wang, MD

Julia Wang, MD

Medical Director of Health Services

Pronouns: she/her/hers
Education: Stanford University, BA; UC San Diego, MD; University of Hawaii, surgical internship; Kern Medical Center, emergency medicine residency; Kaiser Permanente Los Angeles, sports medicine fellowship; American College Lifestyle Medicine
Professional Affiliations: American Academy of Emergency Medicine, American Medical Society for Sports Medicine, American College Health Association
Professional Interests: Wellness education, community health, health equity
Hobbies/Self-Care: My family and I enjoy good food (sushi!), board games (Pandemic…), outdoor adventures (BSA!), good books (scifi), and making time for thankfulness (BSF!).
Wellness Tip: Do an act of kindness- it can be small or big, it can just be a word of praise or an act of selflessness- but doing it reminds us that we're all part of a bigger world full of other people who are all doing acts of kindness of us too.

Picture of John Tsai

John Tsai, MD

Outgoing Medical Director of Health Services

Pronouns: he/him/his
Education: B.A. Brown University 1985; M.D. Thomas Jefferson Medical College 1989
Professional Affiliations: North American Taiwanese Medical Association
Professional Interests: Young Adult Medicine
Hobbies/Self-Care: Marathon running
Wellness Tip: Health involves physical, mental, social and spiritual wellness. All of these aspects should be addressed.

Dr. John Tsai is a family medicine physician and has been in practice since 1992. He completed undergraduate studies at Brown University in 1985 and graduated from Thomas Jefferson Medical College in 1989. He completed a family medicine residency at Kaiser Permanente Fontana in 1992. He has worked for Kaiser Permanente, Claremont Colleges and California State University at Pomona. He has a special interest in young adult medicine and desires to contribute to their academic success helping students stay healthy.

Picture of Divina

Divina Bautista, RN, MN, FNP

Nurse Practitioner

Pronouns: she/her/hers
Education: BSN degree from Saint Louis University, Master of Nursing from the University of the Phillippines, Post Grad Family Nurse Practitioner from the University of Southern California. Her nursing background prior to Caltech was in nursing research, education, patient care, and management.
Professional Affiliation: American College Health Association
Professional Interest: Transcultural Health Care. She volunteers at various free clinics for the underserved population in Los Angeles.
Hobbies/Self-Care: Solitude for the soul, and traveling for physical, mental, and emotional well-being. She relishes the various cultures in music, dance, and food.
Wellness Tip: "When health is absent, wisdom cannot reveal itself, art cannot manifest, strength cannot fight, wealth becomes useless, and intelligence cannot be applied" - Herophilus 335 BC

Picture coming soon!

Vee Hall, NP

Nurse Practitioner

Picture of Edie

Edith Montes

Medical Assistant

I am a medical assistant and phlebotomist. I've been in the medical field since 1989, working in private practice, community-based clinics, and the California Correctional Facility before coming to Caltech. On the weekend, I enjoy spending time with my family and grandchildren.

Christian Paraguya

Christian Paraguya

Licensed Vocational Nurse

I am a licensed vocational nurse. I've worked previously in a small community clinic and in an Alzheimer's and dementia unit. I look forward to representing Caltech to the fullest and getting to grow within the community. When I'm not at work, I enjoy spending time with my family, traveling, and gaming.

Brandy Ottolino

Brandy Ottolino

Referral Coordinator

I am the Referral Coordinator for Student Health and Counseling Services. I have a background in the medical field managing provider relations, insurance administration/verification and patient support. When I am not at work I enjoy spending time with my husband, family, and our fur baby Jake. Baking and home decor are also passions of mine.

Nari Shin

Nari Shin, PMP

Project Manager
COVID-19 Management Team

Nari Shin is the project manager of the COVID-19 Management Team. Prior to coming to Caltech, she worked at UC San Diego, providing administrative support to departments, scholars, staff advisors, and the director. Working at an international office, she is well-versed in cross-cultural communication and loves working with students and departmental contacts from all backgrounds. In her free time, Nari enjoys serving the youth and children, volunteering at developing countries, and spending time with her community.

Picture coming soon!

Derrick Airitam

Contact Tracer
COVID-19 Management Team

Derrick Airitam is a Contact Tracer for the COVID-19 Management Team. He is a graduate from California State University Los Angeles, majoring in Business Management with a background in Retail Management. When he's not busy protecting the Caltech community, he enjoys a variety of health-related activities including; cycling, running, bouldering, hiking, weight lifting, obstacle races, cooking, and overall nutrition.
Wellness Tip: Well-balanced mental and emotional health are equally important towards succeeding at being physically healthy in life.

Picture of Maria Lopez

Maria Lopez

Office Manager for Student Wellness Services

I am the Office Manager for Student Health & Counseling Services and provide administrative support to the centers' professional staff. My responsibilities are to do the many tasks required by the Director and the staff to keep the office running smoothly. I have a background in the medical field doing Administrative/Secretarial work and as a Surgical Scrub Tech. When I am not at work I enjoy spending time with my family.

Picture coming soon!

Stacy De La Torre

Office Assistant for Student Wellness Services

Mon - Fri
8:00 am - 5:00 pm
1239 Arden Rd.
Mail Code 1-8
Pasadena, California 91125
Health (626) 395-6393 | Counseling (626) 395-8331
(626) 585-1522