Service Updates

Summary of service changes for health, counseling, and occupational therapy

Current as of September 9th, 2020

For Fall term 2020, all Counseling and Occupational Therapy sessions will be conducted via teletherapy, which means meeting by telephone or our encrypted, HIPAA-compliant Zoom video platform. Chat-only sessions are not available, and sessions via other teleconferencing platforms are not available.

Your eligibility for certain Counseling and Occupational Therapy services will depend on where you are living for Fall term 2020. Please consult the table below to determine your eligibility for these services.

Health services will continue to be available primarily through phone visits. Please consult the table below to determine your eligibility for services.

Reminder: Students should check the Student Health Portal for any direct communication from providers.

Looking for information regarding the Caltech insurance and coverage while abroad? Please visit our insurance page.

Health Services: Please call (626) 395-6393 to request an appointment during our regular business hours, 8:00am - 5:00pm PST, Monday - Friday. We will provide care remotely whenever possible first.

Students who have the Caltech UnitedHealthcare insurance can also access free telehealth services 24/7 provided by HealthiestYou.

Counseling Services: Please view the table below to see what services are available to you. Call (626) 395-8331 to request an appointment during our regular business hours, 8:00am - 5:00pm PST, Monday - Friday.

Crisis services are available outside of these hours by calling this same number and pressing "2" to be connected with the after-hours service.

Read about What to Expect for more information.

Occupational Therapy Services: Please view the table below to see what services are available to you. Call (626) 395-8331 to request an appointment during our regular business hours, 8:00am - 5:00pm PST, Monday - Friday.

Service Currently Living in California Not Currently Living in California
Initial counseling triage appointment via teletherapy to determine your needs Yes Yes
Teletherapy appointments beyond the initial triage Yes No - At the beginning of the pandemic, our counselors were temporarily able to meet with students outside of California for teletherapy appointments. We no longer have that ability, and can help you connect with a provider who is licensed in the state where you currently reside.
Psychiatry appointments by teletherapy Yes No - We can help you locate a psychiatrist who is licensed to practice in the state where you currently reside.
Access to crisis services Yes Yes - After crisis stabilization, we will help you connect with a therapist who is licensed to practice in the state where you currently reside.
Occupational Therapy Yes No - At the beginning of the pandemic, our OTs were temporarily able to meet with students outside of California for teletherapy appointments. We no longer have that ability, and can help you connect with a provider who is licensed in the state where you currently reside.
Access to online skills-building workshops and outreach programs Yes Yes
Access to self-guided SilverCloud online CBT programs Yes Yes
Access to referrals to local therapists for open-ended or specialized psychotherapy or assessment Yes Yes - We will coach you on how to find providers in your area who accept your insurance.
Health Services Yes No - At the beginning of the pandemic, our clinicians were temporarily able to meet with students outside of California. We no longer have that ability, and can help you connect with a provider who is licensed in the state where you currently reside.
Prescription Refills Yes We may be able to fill urgent or one-time prescriptions on a case-by-case basis. Please note, some prescriptions cannot be filled if you are currently not residing in California.
Referrals to other health specialists Yes This will depend on your insurance plan - please consult with a clinician at Health Services.

A reminder: Student Wellness Services does not provide documentation for disability accommodations, emotional support animals, housing, or dining exceptions; students can contact Caltech Accessibility Services for Students at cass.caltech.edu for information about obtaining any necessary documentation.

Our practitioners are able to provide referrals to off-campus providers for neuropsychological assessment, psychoeducational evaluations, or other documentation needs.

Student Wellness Services providers can consult with an assessor or off-campus provider (with a signed release of information) if the student has been in treatment or the provider has information to contribute to the evaluation and documentation process.

Hours
Mon - Fri
8:00 am - 5:00 pm
Contact
1239 Arden Rd.
Mail Code 1-8
Pasadena, California 91125
Health (626) 395-6393 | Counseling (626) 395-8331
(626) 585-1522