Service Updates

Summary of service changes for health, counseling, and occupational therapy

In accordance with the recommendations from the Los Angeles County Department of Public Health, Student Wellness Services has changed how we deliver services to continue supporting students.

Please note: Student Wellness Services continues to function per our normal business hours, 8:00am - 5:00pm Pacific Time, Monday - Friday (Closed on Institute Holidays).

Reminder: Students should check the Student Health Portal for any direct communication from providers.

Looking for information regarding the Caltech insurance and coverage while abroad? Please visit our insurance page.

Page Updated June 8, 2020

Health Services will be limiting in-person visits and introducing telephone visits until further notice.

Please call (626) 395-6393 to request an appointment during our regular business hours, 8:00am - 5:00pm PST, Monday - Friday.

Students who have the Caltech UnitedHealthcare insurance can also access free telehealth services 24/7 provided by HealthiestYou.

To safeguard our Caltech community, we have implemented the following procedures:

When utilizing Student Health Services, we kindly ask you to:

  • Call Health Services first to schedule an appointment at (626) 395-6393. We will provide care remotely whenever possible first.
    • Students are encouraged to check the Student Health Portal for direct communications from their provider.
  • Wear a mask or face covering, wash or sanitize hands often, and adhere to physical distancing requirements of 6ft when visiting the health center.

In addition, we have also implemented the following:

  • Remote visits through telephone and video conferencing to continue assisting students remotely
  • Rearranged the waiting room to reduce contact between students and adhere to physical distancing guidelines
  • Modified appointment scheduling to reduce contact between students and allow time for disinfecting rooms in between appointments
  • Increased disinfection of frequently touched surfaces
  • Other workplace modifications under the guidance of the Pasadena Public Health Department to reduce risk of COVID-19 infection

Please contact Student Wellness Services with questions and suggestions.

May 5 Update: Counseling Services will offer counseling and crisis management via telephone or encrypted Zoom video instead of face-to-face meetings until further notice.

Please call (626) 395-8331 to request an appointment during our regular business hours, 8:00am - 5:00pm PST, Monday - Friday.

Crisis services are available outside of these hours by calling this same number and pressing "2" to be connected with the after-hours service.

Read about What to Expect for more information.

May 11 Update: Occupational Therapy Services will offer sessions via telephone or encrypted Zoom video instead of face-to-face meetings until further notice.

Please call (626) 395-8331 to request an appointment during our regular business hours, 8:00am - 5:00pm PST, Monday - Friday.

Hours
Mon - Fri
8:00 am - 5:00 pm
Contact
1239 Arden Rd.
Mail Code 1-8
Pasadena, California 91125
Health (626) 395-6393 | Counseling (626) 395-8331
(626) 585-1522